Effective Date: 25/02/2026
Welcome to Hefty Mart. These Terms of Use (“Terms”) govern your access to and use of the Hefty Mart website and services. By accessing, browsing, or placing an order on our platform, you agree to be bound by these Terms. If you do not agree, please do not use our website.
1. About Hefty Mart
Hefty Mart is a Kenyan e-commerce platform serving customers in Mombasa and surrounding areas, offering products for online purchase and delivery.
2. Eligibility
By using our website, you confirm that:
- You are at least 18 years old, or using the site under the supervision of a parent or guardian
- You can enter into legally binding agreements
- The information you provide is accurate and complete
3. Account Registration
To access certain features, you may be required to create an account.
You agree to:
- Provide accurate and current information
- Maintain the confidentiality of your login credentials
- Accept responsibility for all activities under your account
Hefty Mart reserves the right to suspend or terminate accounts suspected of fraudulent or abusive activity.
4. Orders and Payments
- All orders are subject to acceptance and availability
- Prices are listed in Kenyan Shillings (KES) unless otherwise stated
- We reserve the right to refuse or cancel any order
- Payment must be completed before order processing
If a product becomes unavailable after an order is placed, we will notify you and issue a refund where applicable.
5. Delivery
- Delivery is available within designated zones in Mombasa
- Delivery times are estimates and may vary due to traffic, weather, or operational factors
- Customers must provide accurate delivery details
Failure to receive an order due to incorrect information may result in additional charges.
6. Returns and Refunds
Returns and refunds are governed by our Refund & Return Policy.
Generally:
- Items must be returned in original condition
- Perishable or personal-use items may not be eligible
- Refunds are processed through the original payment method
7. Acceptable Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to our systems
- Interfere with the website’s operation or security
- Submit false, misleading, or harmful information
8. Intellectual Property
All website content, including text, images, logos, graphics, and software, is the property of Hefty Mart or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, or exploit any content without written permission.
9. Limitation of Liability
To the fullest extent permitted by law:
- Hefty Mart is not liable for indirect, incidental, or consequential damages
- We do not guarantee uninterrupted or error-free service
- Our liability shall not exceed the amount paid for the specific order
10. Privacy
Your use of the website is also governed by our Privacy Policy, which explains how we collect and use your information.
11. Changes to These Terms
We may update these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
12. Governing Law
The laws of Kenya govern these Terms. Any disputes shall be subject to the jurisdiction of the courts of Kenya.
13. Contact Information
For questions regarding these Terms, contact:
Hefty Mart
Mombasa, Kenya
Phone: 0722 000 000
Email: hefty [at] hefty.co.ke