Effective Date: 25/02/2026
Hefty Mart (“we,” “our,” or “us”) operates a Kenyan e-commerce platform serving customers in Mombasa and surrounding areas. We are committed to protecting your privacy and handling your personal information transparently and securely, in accordance with applicable Kenyan data protection laws, including the Data Protection Act, 2019.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, place an order, or interact with our services.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
Information you voluntarily provide, including:
- Full name
- Phone number
- Email address
- Delivery address
- Billing information
- Account login credentials
b) Transaction Information
- Order details and purchase history
- Payment confirmations (we do not store full card details)
c) Technical & Usage Data
Automatically collected information such as:
- IP address
- Browser type and device information
- Pages visited and time spent
- Cookies and tracking data
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate order updates and customer support
- Verify identity and prevent fraud
- Improve our website, products, and services
- Send promotional messages (only if you opt in)
- Comply with legal obligations
3. Sharing of Information
We do not sell your personal data. We may share information only with:
- Delivery partners to fulfill orders
- Payment processors for secure transactions
- IT and service providers who support our operations
- Government or regulatory authorities, when legally required
All third parties are required to protect your data.
4. Cookies and Tracking Technologies
Our website uses cookies to:
- Enable core site functionality
- Remember your preferences
- Analyze traffic and performance
You may disable cookies in your browser settings, though some features may not function properly.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration.
However, no online platform can guarantee absolute security.
6. Data Retention
We retain your information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
7. Your Rights
Under Kenyan law, you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request the deletion of your data
- Withdraw consent for marketing communications
- Object to certain processing activities
To exercise these rights, contact us using the details below.
8. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
10. Contact Us
If you have questions or concerns about this Privacy Policy or your data, contact:
Hefty Mart
Mombasa, Kenya
Phone: 0722 000 000
Email: hefty[at]hefty.co.ke