Need a hand? We’re here for you. Our goal is to make your shopping experience smooth, simple, and stress-free from the moment you visit Hefty Mart to the moment your order arrives.
How Can We Help You?
Orders & Shopping
Questions about placing an order, product availability, or how to shop? We’ll gladly guide you step by step.
Delivery Assistance
Need to track your order, update your delivery details, or check delivery times within Mombasa? Our team is ready to help.
Payments & Checkout
Having trouble with payment options or checkout? Contact us, and we’ll sort it out quickly.
Returns, Refunds & Exchanges
If something isn’t right with your order, let us know as soon as possible, and we’ll work to resolve it fairly and promptly.
Account Support
Need help creating an account, logging in, or updating your details? We’ve got you covered.
Contact Our Support Team
You can reach us through:
- Phone / WhatsApp: 0722 000 000
- Email: hefty [at] hefty.co.ke
- Business Hours: 8:30 p.m to 5:30 p.m
We aim to respond as quickly as possible during operating hours.
Quick Tips for Faster Assistance
When contacting support, please have:
- Your order number
- The name used to place the order
- A brief description of the issue
This helps us assist you faster.
We’re Here for You
At Hefty Mart, you’re not just placing an order — you’re shopping with a team that truly cares about your experience.
If you don’t find what you need, just reach out. We’ll be happy to help!