Effective Date: 25/02/2026
This Delivery Policy outlines how orders placed on Hefty Mart are processed, shipped, and delivered within Mombasa and surrounding areas.
1. Delivery Coverage Area
Hefty Mart currently delivers within Mombasa County, including but not limited to:
- Island Area (CBD, Ganjoni, Kizingo, Tudor, Old Town)
- Nyali
- Kizingo
- Bamburi
- Kisauni
- Likoni (subject to ferry availability)
- Shanzu
- Mtwapa (select locations)
Delivery outside these areas may be arranged upon request and may attract additional charges.
2. Delivery Timeframes
- Same-Day Delivery: Available for orders placed before [Insert Cut-off Time]
- Next-Day Delivery: For orders placed after the cut-off time
- Scheduled Delivery: Customers may select a preferred delivery date where available
Delivery times are estimates and may vary due to:
- Traffic conditions
- Weather
- Public holidays
- Security or ferry delays (especially for Likoni routes)
- High order volumes
3. Delivery Charges
Delivery fees are calculated based on:
- Delivery zone
- Distance from the dispatch point
- Order size and weight
The exact delivery fee will be displayed during checkout before payment.
Promotional free delivery may be offered from time to time under specified conditions.
4. Order Processing
- Orders are processed after payment confirmation
- You will receive an order confirmation via SMS, email, or phone
- Our team may contact you to verify delivery details if necessary
5. Delivery Procedure
- Customers must provide accurate delivery information
- A reachable phone number is required
- Someone must be available to receive the order
If the recipient is unavailable:
- Our rider may wait for a reasonable time
- Redelivery may attract an additional fee
6. Inspection Upon Delivery
Customers are advised to:
- Check items at the time of delivery
- Report missing or damaged items immediately
Claims reported long after delivery may not be eligible for resolution.
7. Failed Deliveries
Delivery may fail due to:
- Incorrect address
- Unreachable phone number
- Security restrictions
- Customer absence
Hefty Mart reserves the right to charge a redelivery fee in such cases.
8. Special Conditions for Perishable Items
For groceries and other perishable goods:
- Delivery must be received promptly
- We are not responsible for spoilage due to delayed acceptance
9. Force Majeure
Hefty Mart is not liable for delays caused by events beyond our control, including but not limited to:
- Natural disasters
- Government restrictions
- Transport disruptions
- Ferry suspension
10. Contact for Delivery Issues
For delivery inquiries or assistance:
Hefty Mart
Mombasa, Kenya
Phone: 0722 000 000
Email: hefty [at] hefty.co.ke